Frequently Asked Questions

Konstella's mission is to help parent organizations build private and close-knit parent communities. We do that in two ways.

First, we streamline communications between PTO/PTAs, Room Leads, and parents. We save time for parent leads by helping them create and manage posts — sign-ups, polls, collections, announcements, and more — at all levels (school-wide, classroom-wide, and committee-wide). By giving parents a one-stop place to browse all posts and volunteer opportunities, we make parent organizations relevant and transparent.

Second, we help parents bond with each other. Social Groups are interest-based groups that allow parents to connect with each other around shared interests — from playdates to hiking clubs — helping build a closer community.

With a stronger parent community, engagement goes up and volunteer recruiting becomes easier.

If you organize activities for your school, or if you are a room lead who organizes activities for your classroom, Konstella saves you time by providing tools to create and manage different types of posts.

If you are a parent who does not organize school activities, Konstella gives you a one-stop place to find out what's happening at your school and in your classroom. Konstella also connects you with other parents via Social Groups and messaging — whether you want to organize playdates, share local tips, or find other parents with common interests, it's easy to connect.

Konstella is free for parents. There is no charge to register, join your school community, or use any of the features available to parents.

Konstella is funded through school and district subscriptions. If your school is on Konstella, your access as a parent is included at no cost.

A parent can have one or more of the following roles:

Konstella Admin - A Konstella Admin can create classrooms, edit student information, approve join requests, remove users from the school, assign school and classroom leads, and configure school-wide settings such as the school address.

Group Lead - Generally, a group lead can manage the group, including adding/removing people from the group, and creating and managing posts for the group. However, Social Group Leads cannot add/remove/invite others to the group.

A user with the staff role automatically becomes a teacher of the room when they join a room. A teacher of a room can manage the room and create posts for the room.

We understand that you trust us by registering at Konstella and sharing your child's information with us. We respect your privacy.

School-based parent communities are all private on Konstella. No one outside your school will have access to your information.

If you would like to hide your email address, home address, or phone number from other parents in your school, you can do so on your Settings page. You can also control photo sharing and other privacy options on the Privacy Settings page. Please keep in mind that even when you choose to hide your information, your school's Konstella Admins will always have access to it.

You can add or update your child's name, classroom, and other details from your Children Settings page. Keep this information current so that your child appears in the correct classroom directory and you receive the right classroom announcements.

If your child moves to a new classroom or school, update their information promptly so your access and notifications reflect the change.

Yes! If you have children at different schools, or if you are involved with multiple schools, you can belong to more than one school community on Konstella. Simply join the schools using the same account (email address).

On the web, click on the school links on the left-hand navigation to browse different schools of yours. On the mobile app, you can switch between schools from your profile or settings screen.

You can find your school's Konstella Admins on your school's Directories page in the app.

Once you've been given classroom or school lead privileges by your school's Konstella Admin, you can create:

Based on your roles, you can create posts for your schools, classrooms, and committees.

If you see a post or message that you believe is inappropriate or violates your school's community guidelines, contact your school's Konstella Admin directly. Admins have the ability to remove posts and messages.

Committees are groups organized around a specific school function, such as a fundraising committee, a hospitality committee, or a school event team. Each committee has its own chat room and posts.

Any parent can join a committee on their own. Here's how:

Once you join, the committee will appear in your navigation and you will receive its posts and messages.

For your child's safety and privacy, we do our best to make sure everyone in your school community on Konstella is a verified parent at your school. We also confirm each parent's email address during registration to ensure school and classroom announcements reach them. There are three ways parents can join your school community on Konstella:

Konstella Admins can generate an invitation code to allow parents to quickly register at school events. Here's how it works:

Yes! Konstella has native apps for iPhone and Android, as well as a full web experience on tablets and computers.

The Konstella mobile app supports:

Download the app: iPhone App Store | Google Play

Yes! On the Konstella mobile app, you can sync school and classroom events directly to your phone's built-in calendar app. This lets you see Konstella events alongside your other appointments without having to open the app.

To sync an event, open the event detail in the mobile app and tap the option to add it to your calendar.

Konstella supports online fundraising and school sales directly within the app.

All payments are processed securely through Stripe and deposited immediately to your parent organization's account. Organizers can view and manage donations and orders from the post management page.

Yes! The Konstella website is integrated with Google Translate and supports 100+ languages while the Konstella mobile apps are available in 11 languages, including:

The app will use your phone's language setting automatically if a translation is available. For example, if the user's phone is in Chinese, the Konstella app is automatically in Chinese.

You can control how and when Konstella notifies you from your Notification Settings page. Notification preferences include:

If you are not receiving notifications you expect, check that push notifications are enabled for Konstella in your phone's settings, and that your email address on file is correct. Please also check the Settings app on your phone and make sure your phone allows Konstella to deliver notifications to you.

Konstella supports two types of messaging:

Chat is available on both the web and the mobile app. Messages sent while you are offline will be delivered as push notifications.

Social Groups are informal, interest-based groups that parents can create and join outside of the official classroom and committee structure. Examples include Playdates for younger grades, Hiking Parents, Book Clubs, or any other community interest.

Any parent in the school can create a Social Group and invite others to join. Like classrooms and committees, Social Groups have their own chat room and posts.

Unlike Committee Leads, Social Group Leads have limited privileges — they cannot add or invite parents to the group. Anyone can discover and join a Social Group on their own.

Social Groups are available on both the web and the Konstella mobile app.

Transferring the admin role — A Konstella Admin can assign the admin role to another parent from the Manage School->Leads page. If you are the only admin and need to step down, please assign a replacement admin first before removing your own role.

We take the security of your personal information seriously and do our best to protect it.

All communications between your devices and our servers are encrypted with SSL. Our servers are hosted on Amazon Web Services for additional security and reliability.

Your information is never sold or shared with third parties. All school communities on Konstella are private — only verified members of your school can see your information.

There are many ways you can get help.

You can close your account or remove yourself from a school on your Account Settings page. See also: What happens to my data?

When you close your account, your personal information — including your name, email address, phone number, and child information — is removed from Konstella.

Content you contributed, such as posts and messages, may remain visible to other school members but will no longer be associated with your name.

If you have questions about data retention or would like to request complete removal of your content, please contact us at See also: How do I close my account?