Zoom Troubleshooting
Mon, Sep 21 8:54am

As we all know, Zoom can throw curveballs at us from time to time. Here are some tips to use if you have trouble accessing your student's Zoom meeting.

1. Problem: Host not letting you in to the session. 
Solution: Leave the Zoom session if the host doesn't let you in more than 2 minutes into the session. Sign out of Zoom and restart the sign in process.  
 
2. Problem: When you join a Zoom session, the screen says "This meeting is for internal participants only...". 
Solution:  
         a. Close all Zoom windows and sessions. 
         b. Go to Zoom website via browser:  sfusd.zoom.us
         c. Sign in as student
         d. Click in SETTINGS on left side of screen
         e. Scroll all the way to the bottom and click REGENERATE (in blue) .  After you do so, you should see a note that says "The credential has been updated." in green. 
         f. Join the Zoom meeting as you normal would do.