Please note the below change to chat notifications behavior that Konstella has just made. If you like receiving individual emails for each chat message in addition to phone notifications, you will need to change your settings.
Rich (Hillcrest Konstella admin)
Today, we made a change to reduce the # of emails parents and teachers receive. The default setting for chat message notifications used to be "phone notification and immediate emails". We changed it to "phone notification and daily digest". Users who wish to receive immediate emails for chat messages can always change the setting back on the Account Settings -> Notifications page. We hope it helps to reduce the # of emails.