Hello PS 20 Family,
We know that getting started with online learning can be a bit of a grind. With the rapid change to remote learning, even some teachers have found it challenging to navigate the digital landscape, so Please inform your teachers of any technical issues that may occur as soon as they occur so that they can work cooperatively to troubleshoot.
To help, one of our PTA parent volunteers created a series of tutorials that, hopefully addresses any immediate issues with getting your child logged in. Those videos can be accessed at the school website at: https://www.ps20.org/remote-learning
Also, as the DOE makes adjustments, the fixes for some issues may have changed. Current guidance from the DOE to address these technical issues is something that our families are discovering on an individual basis (as each family's issue may differ depending on any number of factors from the kind of device to the internet speed available). To help, we created this Konstella group (ONLINE LEARNING TECH ASSISTANCE) allowing parents to share any information, fixes, tips, tools and techniques that they may have found effective in addressing these issues.
Lastly, know that you can call the DOE tech help desk @ 718-935-5100 or go to schools.nyc.gov/techsupport for assistance in this area as well.
1) Try logging into Google Classroom the night before to test and troubleshoot.
2) Log in earlier to distribute the traffic, (e.g. 5-25mins earlier, or first-thing when kids get up)
Lawrence "LAW" Watford