Prepare Your iPad for the First Day of School; If you have a DOE-loaned iPad, there are important updates for you.
Wed, Aug 26 8:56am

Dear PS20 parents and guardians,

This is a message form DOE to help update your child's iPad for the First day of school 2020-2021.



If you have a DOE-loaned iPad, we have important updates for you.

To ensure your iPad is ready for use this fall, you must take the following actions before the first day of school:

1. Turn on your iPad.

If your iPad has been turned off all summer, you must turn it on and charge it, if needed.

2. Reset your internet connection.

To do this, turn Airplane Mode on and off:

  1. Tap the Settings app.
  2. Find the Airplane Mode button.
  3. Turn Airplane Mode on for ten seconds (the button will turn green).
  4. Turn Airplane Mode off and wait until your iPad reconnects to the internet. When it’s connected, you will see the connected icon at the top of your screen.
  5. Test your internet connection by going to

3. Update Zscaler.

Zscaler is a content-filtering application that ensures your child uses the internet safely and in accordance with the DOE’s safety policy. Updating the app is easy:

  1. Tap the Zscaler icon.
  2. Once open, Zscaler will automatically sign you in and register your device.
  3. Wait for the “Service Status” to say “ON”. This can take up to a minute.
  4. Close Zscaler.

4. Sign into the Learn at Home app.

This is a DOE app that allows you to access remote learning tools and to receive important notifications from the DOE. To sign in:

  1. Tap the Learn at Home app icon on the main screen.
  2. Sign in with your child’s username (the part before the ‘’) and password.

5. Enable your iPad’s hotspot.

Good news! Your iPad is now a hotspot. This means other people can connect their device to your iPad’s internet. You just have to enable the right settings:

  1. Tap the Settings app.
  2. Find the Personal Hotspot button and tap it.
  3. Select Allow Others to Join.
  4. Other devices can now connect to your iPad’s hotspot.


As a reminder, the hotspot connection is only to be used for remote learning.

Need help?

Contact the DOE Service Desk at 718-935-5100 or open a ticket online.